Privacy policy

Privacy Policy

LAST UPDATED = 11-06-2026

Welcome to Cookraa.shop ("Cookraa", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or interact with our services.

By using Cookraa.shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely through third-party payment providers)

  • Order history

  • Customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone settings

  • Website activity and browsing behavior

  • Referral sources

  • Pages viewed and time spent on pages

Marketing Information

We may collect information about your preferences for receiving marketing communications and promotional offers.

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders

  • Managing payments and transactions

  • Providing customer support

  • Communicating order updates and shipping information

  • Improving our products, services, and website

  • Personalizing your shopping experience

  • Preventing fraud and unauthorized activity

  • Complying with legal obligations

  • Sending promotional emails, newsletters, and special offers (where permitted)

We only use personal information where we have a legitimate business reason or legal basis to do so.

3. Cookies and Tracking Technologies

Cookraa.shop uses cookies and similar tracking technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Analyze website traffic

  • Improve website performance

  • Measure marketing effectiveness

  • Deliver personalized content and advertisements

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

4. Third-Party Services

We may use trusted third-party service providers to help operate our business and website, including:

  • Shopify (website hosting and e-commerce platform)

  • Payment gateways and processors

  • Shipping and logistics partners

  • Email marketing providers

  • Analytics providers

  • Customer support tools

  • Advertising and remarketing platforms

These service providers may access limited information necessary to perform their services on our behalf.

We do not sell your personal information to third parties.

Please review the privacy policies of any third-party services you interact with through our website.

5. Payment Information

All payments are processed securely through third-party payment providers.

Cookraa.shop does not store complete debit card, credit card, or banking information on its servers. Payment information is handled according to the security standards and privacy policies of the payment processor.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With service providers that help us operate our business

  • With shipping partners to fulfill deliveries

  • To comply with legal requirements or lawful government requests

  • To prevent fraud, abuse, or security threats

  • To protect our rights, customers, or business

  • In connection with a merger, acquisition, or business transfer

We will never sell, rent, or trade your personal information for profit.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

  • Secure SSL encryption

  • Secure payment processing

  • Restricted access to customer data

  • Regular security monitoring

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Meet legal, tax, and regulatory requirements

  • Resolve disputes

  • Enforce our policies and agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Customer Rights

Subject to applicable laws, including relevant Indian data protection regulations, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Request information about how your data is processed

  • Lodge a complaint regarding data handling practices

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Cookraa.shop is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

11. International Data Transfers

Some of our service providers may process or store data outside India.

By using our website, you acknowledge that your information may be transferred and processed in countries with different data protection laws, subject to appropriate safeguards.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with an updated Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Store Name: Cookraa.shop

Email: cookraa.shop@gmail.com

We will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.